How can I get service on my warranty?
Contact your original Simmons® dealer. If your original Simmons® dealer is no longer in business or you have moved outside the service area, please contact the Simmons Consumer Service Facility at firstname.lastname@example.org. A copy of original bill of sale is needed to determine original date of purchase. Model name label and law label must be provided to identify the bedding and validate this warranty.
What is covered?
If you purchased a Simmons® mattress and use it with a foundation and frame that provide proper support, this warranty covers manufacturing defects in your Simmons® mattress or foundation. This warranty also covers faults in materials or manufacturing defects in the removable fabric cover available on select models. Replacement of one piece does not automatically result in the replacement of any other piece. This limited warranty is provided only to the original purchaser.
Examples of proper support for queen, split queen, king and California king size bedding when the mattress is also supported by a conventional foundation or box spring.
How long is the coverage period?
The warranty coverage runs from the original date of purchase. Repair or replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the code indicated on your white law label. (See chart)
What will Simmons do?
If your Simmons® mattress, foundation or removable fabric cover (available on select models) fails due to a manufacturing defect, the exclusive remedy under this warranty will be repair or replacement of the defective product in the U.S., Puerto Rico or U.S. Virgin Islands. Simmons reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece.
Your Rights Under State Law:
This warranty gives you specific rights, and you may have other rights, which vary from state to state. This warranty is extended only to the original purchaser from Simmons Bedding Company or its authorized dealers.