For questions about your Simmons® mattress
Please contact your Simmons® dealer. If your dealer is no longer in business, please contact Simmons Consumer Service Center at 877-399-9397. Please have the original law tag and model name label information available when calling.
For questions about your adjustable bed foundation
Please contact Leggett & Platt at 800-888-3078 for adjustable bed foundations produced for both Maxwell Product and Orthomatic. Please have serial number, date of purchase, or owner's manual available when calling to expedite the handling of your specific issue.
Baking soda is a simple way to spot clean your mattress. Simply apply baking soda to spoiled area and let it sit for about 15 minutes. Vacuum and repeat as needed. It's also a good idea to air the mattress as much as possible. Never use dry cleaning fluid or any liquid cleaning solutions on your Simmons® mattress or foundation as it may damage some of the materials and void your warranty.
Simmons recommends that you test beds on the retail show floor to determine your personal comfort preference. Lie down on each mattress to help you decide which model is best suited to your needs. Many components make up the feel of a mattress - such as coil unit construction, foam and upholstery layers, and cover fabric. Ultimately, the Simmons® mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. As a comparison guide you may take note of brand class (i.e., Beautyrest® World Class®, BackCare Advanced™, DeepSleep®, etc), coil unit construction (850 Coil Count, Contour Fit® Pocketed Coil® springs, Alternating Cable Coil, etc) and comfort level (Firm, plush, pillow top) to help you select the appropriate Simmons® bed.
Please refer to your Simmons® Warranty Card for care instructions for your specific product model.
If your Simmons® mattress is a No-Flip Design (cover fabric appears on one side of the mattress with grey or black fabric on the other side), then you will not need to flip or rotate your mattress.
If your Simmons® mattress is a two-sided design (cover fabric on both sides of the mattress), you will need to flip and rotate your mattress to maintain your Simmons® warranty coverage. For instructions on how to flip and rotate the mattress, please refer to your warranty card for care instructions or contact Simmons Consumer Service Center at 877-399-9397.
Futons sold under the Simmons® mark are manufactured by United Sleep Products. Please contact United Sleep Products at 800-655-4580 for information and assistance with Simmons® futons. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as United Sleep Products, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
Please contact Basic American at 800-554-9215 for assistance with product information and warranty issues with hospital beds. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Basic American, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
La Quinta Inn & Suites
If you are interested in purchasing a bed from La Quinta Inn & Suites, please call 1-866-926-8233.
Heavenly Bed® from Westin
If you stayed at a Westin, you can place an order through their Guest Purchase program by calling 1-877-777-5418 or view their catalog online.
The W Bed
If you stayed at a W hotel, you can place an order through their Guest Purchase program by calling 212-941-7078.
JAMES Pillow Top Mattress
Sleep well when you're in Scottsdale, Arizona on a pillow top mattress at JAMES Hotel — or take one home with you! You can place an order online at www.shopjames.com.
Queen Mary 2
If you are interested in purchasing a bed from the Queen Mary 2, please call 1-866-926-8233.
Other Hotels
If you stayed at a hotel not listed above, you can still purchase the Simmons® Beautyrest® mattress that you slept on. For more details, call 1-866-926-8233 or email us at beddingconcierge@simmons.com.
Caye Upholstery can assist you with questions regarding Hide-A-Bed® products and recliners sold under the Simmons® mark. Please contact them at 662-534-4762 or 800-388-5448 or online at www.cayefurniture.com. To order a replacement mattress for your Hide-A-Bed®, please call Caye Upholstery at 662-534-1562. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Caye Upholstery, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
If you purchased a sofa between January 1987 and July 13, 1990, under the Simmons® mark and have concerns about the wood frame or the zigzag springs, please contact Simmons Consumer Service Center at 877-399-9397.
Pillows are available for purchase at our online store.
Please contact Louisville Bedding at 800-626-2594 for questions or concerns on mattress pads and pillows produced under the Simmons® mark and other prominent trademarks.
Please contact Chatham Manufacturing at 336-835-2211 for questions or concerns on Simmons® heated mattress pads.
Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Louisville Bedding and Chatham Manufacturing, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
To measure your bed for the appropriate sized sheets you will the need the gusset (or depth) measurement. To do so, you will need the following:
Two rulers
Yardstick (or a broom handle)
Begin by placing one ruler (sticking halfway out) between the mattress and the box spring. Place the Yardstick (or broom handle) parallel to the ruler on top of the mattress. Now, take your other ruler and measure the space between the yardstick and ruler. That is the gusset measurement.
When you purchase your fitted sheets be sure that the gusset measurement is the same or greater than your mattress.
Q> If I need a replacement for my mattress or foundation, will the fabric be the same as on the original purchase?
A> As stated in our limited warranty, we cannot guarantee that the fabric will match that of the existing piece. Replacement of one piece does not automatically result in the replacement of the other piece. Simmons reserves the right to substitute comparable material and models.
Q> If I purchase a mismatched product, will I have a warranty?
A> Yes, as long as the product was not purchased as an "as-is" model, distressed, or floor model/sample.
Q> Where can I purchase an Olympic® Queen mattress?
A> The Olympic® Queen bed size is not available on Simmons® products manufactured after January 1, 2007.
Q> Where do I find linens to fit an Olympic® Queen mattress?
A> If you are unable to purchase Olympic® Queen bed linens, you can use standard King size sheets and comforters on the Olympic® Queen mattress. The Olympic® Queen mattress is approximately the same length as a standard King size mattress and approximately 10" narrower than a standard King size mattress. When putting a standard King size fitted sheet on the Olympic® Queen mattress, first stretch the sheet over both corners of one side of the bed. On the other side of the bed, stretch the sheet over the remaining corners and tuck the excess fabric beneath the mattress to create a snug fit. Place the flat sheet and comforter on the bed as you would normally make up any sized bed. The flat sheet and comforter will hang an extra 5" on either side of the bed depending on the thickness of the Olympic® Queen mattress. Please use a pleated King dust ruffle or a standard Queen dust ruffle based on the type of foundation purchased with the Olympic® Queen mattress.
Q> Will an Olympic® Queen mattress look strange on my bed frame?
A> Most headboards are 66" wide, which is the same width as the Olympic® Queen mattress. Once a bed is made up with comforters and pillows, the width difference is not evident.
Q> Will an Olympic® Queen mattress fit on my bed frame?
A> The Olympic® Queen mattress works an almost all bed frames, except sleigh beds or beds with side rails greater than 8" tall.
Caye Upholstery can assist you with questions regarding Hide-A-Bed® products and recliners sold under the Simmons® mark. Please contact them at 662-534-4762 or 800-388-5448 or online at www.cayefurniture.com. To order a replacement mattress for your Hide-A-Bed®, please call Caye Upholstery at 662-534-1562. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Caye Upholstery, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
If you purchased a sofa between January 1987 and July 13, 1990, under the Simmons® mark and have concerns about the wood frame or the zigzag springs, please contact Simmons Consumer Service Center at 877-399-9397.
Like all other bedding manufacturers, Simmons subscribes to the International Sleep Products Association standard for bedding products. Dimension sizes are allowed ± ½" tolerance. If a "bunkie" foundation is used, it shall have the same width, length and tolerances as the finished twin size box spring. Finished sizes are measured from seam to seam on the binding tape at the centerlines of the width and length.
Q> Where can I purchase a product similar to a Simmons® product I already own?
A> We recommend that you visit your local Simmons® dealer and lie on each product to determine which models suits your personal needs. Ultimately, the Simmons® mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. Please keep in mind that a new product may feel different than the Simmons® product you currently own due to changes in design and construction.
Q> I live in one state and saw a Simmons® product I like in another state. How can I purchase that product?
A> While different retailers sell different products with different features across the country, we may be able to provide information on that model to use in your search for a similar product in your area. Please contact us toll free at 1-877-399-9397 with the model number located on the law label of the product in which you are interested. The model number appears in the format MXXXXX.XX.XXXX.
Q> My dealer is providing a replacement. How can I be sure that it is the same construction as my current Simmons product?
A> Please provide us with the model number located on the law label from your current product and the replacement product. The model number appears in the format MXXXXX.XX.XXXX. Once we receive this information, we may be able to provide information to compare the two models. It is likely the cover fabric and other features may vary.
Caye Upholstery can assist you with questions regarding Hide-A-Bed® products and recliners sold under the Simmons® mark. Please contact them at 662-534-4762 or 800-388-5448 or online at www.cayefurniture.com. To order a replacement mattress for your Hide-A-Bed®, please call Caye Upholstery at 662-534-1562. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Caye Upholstery, to manufacture products with strict quality control standards under the Simmons® trademark or other prominent trademarks.
If you purchased a sofa between January 1987 and July 13, 1990, under the Simmons® mark and have concerns about the wood frame or the zigzag springs, please contact Simmons Consumer Service Center at 877-399-9397.
Q> I need warranty service on my Simmons® bedding.
A> Please contact your dealer for assistance. If your dealer is no longer in business, no longer selling Simmons® products, or you have moved from their service area, please contact Simmons Consumer Service Center at 877-399-9397. In order to validate a warranty claim, please have the following information available:
Proof of purchase/receipt
Name of product from satin trade label
Law tag information
The model number (MXXXXX.XX.XXXX format)
Date of manufacture
Warranty code
Q> What does the warranty cover?
A> The warranty on Simmons® bedding is applicable to manufacturing defects only. Please refer to your limited warranty card for coverage information, or contact Simmons Consumer Service Center at 877-399-9397.
Q> I have moved away from my dealer. Who should I contact?
A> Please contact Simmons Consumer Service Center at 877-399-9397 for assistance. In order to validate a warranty claim, please have the following information available:
Proof of purchase/receipt
Name of product from satin trade label
Law tag information
The model number (MXXXXX.XX.XXXX format)
Date of manufacture
Warranty code
Q> Do I need to register my warranty?
A> No. To validate warranty coverage, please retain a copy of the original bill of sale, the intact model name label from the product, and law labels on the product. Please also follow the care/maintenance instructions included on the warranty card.
However, we encourage you to fill out the warranty card information. This information is utilized to help us design our products to meet the needs of our consumers. We do not share your information with outside marketing organizations.
Q> Can I receive a refund?
A> Per the terms and guidelines of the Limited Warranty, replacement or repairs of the product are the only options available. Refunds are not available.
A> Please contact your dealer for assistance. If your dealer is no longer in business, no longer selling Simmons® products, or you have moved from their service area, please contact Simmons Consumer Service Center at 877-399-9397. In order to validate a warranty claim, please have the following information available:
