If your dealer is still in business please contact your dealer. We recommend you have a copy of your receipt to establish purchase
validity.
If your dealer is no longer in business or you
have moved out of the dealer's service area please contact
Simmons® Consumer
Services at 1-877-399-9397 or click
here to send
an email.
Please have the following required items before
calling:
1. Satin Trade Label
2. Law Tag
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| Satin Trade Label |
Law Tag |
We also request that
you have a copy of your receipt.
When making a warranty claim through Consumer
Services:
• After you notify Consumer Services of the problem,
an inspection of the mattress/foundation will be made either by
you, through a questionnaire, or by an inspector in your area.
• Inspection information will be sent to Consumer
Services to determine if the problem is covered under the warranty.
• You will be informed of the decision by letter.
- If your product is covered, the letter will
state what replacement product you will receive,
along with additional claim information.
- If your product is not covered, the letter
will state the reason for decline.
When submitting photographs:
Please send a copy of each of the following:
- Both sides of the mattress (if you have a no-flip
mattress you only need a picture of the one side).
- Both sides of the foundation
- The frame
- The problem if it can be identified in a photograph
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| Foundation Top |
Foundation Bottom |
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| Mattress Top |
Mattress Bottom |
If your concerns are body impressions, place a
straight edge (like a yardstick or broom handle)
across the area. Using a ruler, measure the depth
of the depressed area, without applying any pressure,
and then photograph the measurements. Please be
sure to measure in the middle of the quilted area,
not the stitching.
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